This Out of Hours service is commissioned by Aneurin Bevan Local Health Board and any comments on the service should be directed to the Chief Executive.

The Wye Valley Practice participates in the "Informing Healthcare Programme" which links Monmouthshire pracices to the Gwent OOH service.  Under strict confidential/audited pathways some of your immediate past medical records, i.e. allergies, recent test results and medication lists, will be made available to the doctors working within the Gwent OOH service.  Your consent to view these records will be requested at the point of contact.  Should you wish to opt out of this programme please notify the  reception staff who will issue a Patient Choice Form for completion.  Should you require any further information please contact the Practice Manager

Many patients just want advice during the out of hours period, a starting point for this advice is to ring NHS Direct.

If you need to see a Doctor urgently during the out of hours period and cannot wait until the next

 working day please ring:

Out of Hours Service 0845 600 1231

NHS  Direct 0845 46 47

REGISTERING WITH THE PRACTICE

Patients can register at the surgery of their choice, usually their most local surgery. One family member may register the whole family as long as the relevant documentation is completed.  This usually means handing in your signed NHS medical card but if this is unavailable then the surgery will ask for a form to be completed for each patient. On the form you will asked to say which Doctor you would prefer to see.  However you will be registering with the Practice rather than an individual GP.  You will be free to attend either surgery but you may be asked to attend a particular surgery to see a specific doctor or nurse, or to obtain an early appointment.