Home | Our Services | Surgery Access | Appointments | Dispensing | Contact Us |

SERVICES OFFERED BY THE PRACTICE

                                                                                               

 

We offer full General Medical Service and also run specialist clinics:-                

-              Nurse Led Clinics for Chronic Disease Management

-              Maternity care (shared care between Doctor and midwife)

-              Minor Surgery Service                  

-              Child health surveillance and immunisation service (health visitor and doctor)

-              Warfarin monitoring                                  

-              Drug monitoring for chronic disease

-              Counselling                                               

-              Physiotherapy

-              Attached District Nursing Service

-              Cervical Cytology                         

-              Elderly persons activity group (health visitor)

-              Contraceptive services, including IU coil fitting

-              Non NHS services

-              On site dispensing at both surgeries to eligible patients

 

Nursing Services

 

It is not always necessary to make an appointment with the Doctor.  Our team of Practice Nurses can treat patients for a wide range of conditions.

-              Ear syringing

-              New Registration checks

-              Well man/woman checks

-              Dressings

-              Asthma and Diabetes Reviews

-              Chronic Obstructive Pulmonary Disease reviews

-              Blood pressure recording and review

-              Spirometry

-              ECGs

-              Travel Advice and Vaccinations

-              Contraception checks

-              Cervical Smears

-              Medication Reviews

-              Advice on Minor Injuries and Ailments

-              B12 injections (1st Appointment should be with the Doctor)

-              Zoladex injections (1st Appointment should be with the Doctor)

 

PRIMARY CARE TEAM

                                                                                               

 

The Primary Care Team consists of Practice and Community Staff working closely together to provide efficient and effective services to the practice population.

 

General Practitioners

 

Dr Jon Jennings  (Male)  M.B., B.Ch., B.A.O., D.Obst., D.C.H ( Dublin 1983)

 

Dr Rowena Christmas (Female) M.B., B.S., M.R.C.G.P., D.C.H., D.F.F.P (London 1995)

 

Practice Nurses

 

          Helen Isles (Female) R.G.N., R.M.N., Cert Ed.

 

          Sarah Bowen (Female) R.G.N.

 

We encourage all our patients to share the responsibility for their health, both in preventing disease and treating existing conditions and we have a team of highly trained and experienced nurses, Helen and Sarah who will be happy to discuss your general health with you.  They can offer advice on many issues and have specialist training in the Management of Chronic Diseases, Minor Illness and Telephone Triage. 

 

Health Care Assistant/Phlebotomist

 

Ros, our health care assistant provides support to the Doctors and Practice Nurses She holds regular surgery sessions for routine blood tests, spirometry and some other clinical investigations.

 

Practice Management Team

 

Management and financial matters are the responsibility of Helen Richards (Practice Manager) and Caroline (Finance Administrator).  The Nursing Services are managed by Helen.  They are happy to speak to you on any matter relating to the Practice and are particularly keen to receive new ideas, comments or criticisms about the way the Practice provides its services.

 

Reception, Secretarial and Dispensing Staff

 

Our experienced staff have been trained to deal with personal clinical information and are here to help you.   We have three receptionist/medical secretaries, Karen, Vicky and Sherran, and three dispensers, Rita, Jane and Alison.

 

Physiotherapy

 

Wendy Rowley BSc (Hons), MCSP

 

The Physiotherapist provides regular clinics, by appointment, following referral by the Doctor.

 

Counselling

 

Jennifer Jones B.A., Dip Counselling, Dip Cognitive Therapy

 

The Counsellor is available for consultation, by appointment, following referral by the Doctor or other Healthcare Professionals.

 

District Nursing Service

 

The District Nursing Team, working closely with the Doctors, provides nursing care at home for the long term sick, the elderly unwell and those who are house bound.     

 

Maternity Care

 

A team of midwives is attached to the Practice to provide antenatal and post natal care.  They work closely with the Doctors and Health Visitor to look after mothers before and after the birth and to advise on the care of the new born baby.   When you become pregnant you will need to make an appointment to see your midwife at the Surgery. Midwife led ante natal clinics are held weekly on a Wednesday in St. Briavels Surgery and on alternate Thursdays at Trellech Surgery.   The midwife will provide you with information on blood screening tests and will discuss with you where you would prefer to have your baby.  Following the birth the Doctor, if required, will visit you at home when your baby is between 5 and 7 days old to check that you are both recovering well from the birth.

 

Health Visiting Service

 

Sue Phillips

 

The Health Visitor visits all families with children under the age of five and provides information, advice and support to all age groups with special emphasis on the needs of children.  All families with a new baby will be contacted by a Health Visitor between 10 to 14 days following the birth.  The Health Visitor runs a weekly Child Health Clinic at both the St. Briavels and Trellech surgeries.

 

Private Medical Fees  

 

Not all services available from the Practice are provided under the National Health Service and a charge may be made for Travel Injections/Medication, Medical Reports, Private Certificates and other items.  A current list of services and charges is displayed in the waiting area.

 

RESPONSIBILITIES OF THE PRACTICE

                                                                                               

 

·              We aim to treat our patients with courtesy and respect at all times.

·              The Practice will not discriminate against patients on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.

·              At the reception desk you will be welcomed, acknowledged and dealt with promptly

·              The telephone will be answered promptly

·              Urgent medical conditions will be seen on the same day

·              You will be visited at home if the Doctor considers you are too ill to be brought to the surgery.  On occasions you may be referred directly to hospital.

·              We will explain the likely effects of drugs and review your longterm medication needs on a regular basis

·              You have the right to ask for a second opinion

·              Patients (16-75) who have not seen a doctor in the previous three years, or patients over 75 who have not seen a doctor in the previous twelve months, who present themselves for a consultation/home visit will be advised on all health issues

·              We have the right to remove patients from our practice list if they repeatedly and persistently ignore their responsibilities to us and other patients.

·              We respect your right to privacy and keep all your information confidential and secure

·              All staff are aware of the need for confidentiality

·              Breach of confidentiality is recognised as grounds for disciplinary action

·              You can speak to a receptionist in private, if requested

·              Information held on the computer system is protected under the Data Protection Act 1984

·              Under the Data Protection Act you are entitled to access your clinical records or any other personal information held about you and you should contact the Practice Manager to make an appointment.

·            Your Doctor and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS.  This information will either be written down (manual records), or held on computer (electronic records) These records are then used to guide and manage the care you receive.

 ·     You may also be receiving care from organisations outside the NHS (like social services). If so we may need to share some information about you so that everyone involved in your care can work together for your benefit. Whenever this is necessary, your information will be handled in the strictest of confidence and will be subject to the principles of confidentiality.

 

RESPONSIBILITIES OF THE PATIENT

                                                                                               

 

Help us to help you.  We need your co-operation to help us maintain and develop our services:

 

·              We ask that you treat the Doctors, Nurses and all Practice Staff with courtesy and respect.  Any threatening, abusive or violent behaviour to staff or other patients will not be tolerated.   If an incident does occur the practice will immediately call the police and also use the NHS Regulations to immediately remove the patient from the practice list. This may lead to inconvenience for the patient in accessing medical care in the future.

·              Please remember that the Doctor or Nurse of your choice may not always be available due to holidays and other practice commitments

·              Please do everything you can to keep appointments.  Tell us as soon as you can if you are unable to attend.

·              The less time a Doctor spends travelling the more time is available for seeing patients in the surgery.  Please do not ask for a home visit unless it is absolutely necessary.

·              Please do not call out of hours except in real emergencies.  Where possible it is best to wait for the next surgery.

·              If you are seriously unhappy with us or the services we provide please contact the Practice Manager for details of the Practice complaints procedure.

·              You have the right to leave our list and register with another practice.

 

 

YOUR LOCAL HEALTH BOARD

                                                                                               

 

Aneurin Bevan Local Health Board is responsible for commissioning health services for the patient population covered by the Wye Valley Practice.  For further information on primary care services in the area contact:

 

The Chief Executive

Aneurin Bevan Local Health Board

Singleton Court Business Park

Wonastow Road

Monmouth, Monmouthshire

NP25 5JA

Tel:  01600-710000

www.wales.nhs.uk/monmouthshire

 

 

USEFUL TELEPHONE NUMBERS & WEB SITE ADDRESSES

                                                                                               

 

In an Emergency Dial                                           999                 

Gloucestershire Out of Hours                               08454 220220

Gwent Out of Hours Service                                0845 600 1231

NHS Direct Wales                                               0845 46 47

NHS Direct Web Site                                          www.nhsdirect.wales.nhs.uk

Chepstow Community Hospital                             01291 636636

Lydney Hospital                                                   01594 598220

Monnow Vale Health an Social Care Facility        01600 773113

Royal Gwent Hospital, Newport                           01633 234234

Nevill Hall Hospital, Abergavenny                         01873 732732

Gloucester Royal Hospital                                     08454 222222

Dental Emergency (Wales)                                    0845 46 47

Dental Helpline (Wales)                                         0845 46 47

Dental Emergency (England)                                  01452 380073

Dental Helpline (England)                                      01452 318858

 

Opening Hours:

St Briavels

Monday and Wednesday
8:30am - 6:30pm

Tuesday, Thursday and Friday
8.30am - 1.00pm

Trellech

Monday, Wednesday and Friday 
8.30am - 1.00pm

Tuesday and Thursday
8:30am - 6:30pm

On Friday afternoons the surgeries will alternate between St Briavels (1st and 3rd) and Trellech (2nd and 4th).  For 5th Friday refer to notice.  They will be open for enquiries 1.00pm-6.30pm, and an open evening surgery 4.30pm-6.00pm

 

Repeat Prescriptions
You can now place your repeat prescription requests online. Click here.


Design: Orbitals New Media - The Wye Valley Practice all rights reserved 2010
top